# HBO Max App Not Working on Samsung TV
Are you having trouble accessing the HBO Max app on your Samsung TV? Don’t worry, you’re not alone. In this article, we’ll take a look at some of the reasons why you may be experiencing issues and provide some solutions to get you back up and running.
## Check for Updates
One of the most common reasons why the HBO Max app may not be working on your Samsung TV is due to outdated software. Here’s how to check for updates:
– Press the Home button on your Samsung TV remote
– Go to Settings
– Select Support
– Select Software Update
– Select Update Now
If there are any updates available, follow the on-screen instructions to install them. Once the update is complete, try launching the HBO Max app again.
## Clear Cache and Data
Another reason why the HBO Max app may not be working on your Samsung TV is due to cached data that is causing conflicts with the application. Here’s how to clear the cache and data:
– Press the Home button on your Samsung TV remote
– Go to Settings
– Select Apps
– Select HBO Max
– Select Storage
– Select Clear Cache and Clear Data
Once the cache and data have been cleared, try launching the HBO Max app again.
## Uninstall and Reinstall
If the above solutions didn’t work, the problem may be with the installation of the app itself. Here’s how to uninstall and reinstall the app on your Samsung TV:
– Press the Home button on your Samsung TV remote
– Go to Settings
– Select Apps
– Select HBO Max
– Select Uninstall
– Go to the app store on your Samsung TV and search for HBO Max
– Select Install and follow the on-screen instructions
Once the app has been reinstalled, try launching it again.
## Contact Samsung or HBO Max Support
If none of the above solutions work, it may be time to contact either Samsung or HBO Max support for further assistance. Here’s how to get in touch with both:
– Samsung: Go to the Samsung support website and select Contact Us
– HBO Max: Go to the HBO Max help center and select Contact Us
Both support teams will be able to assist you with any issues you may be experiencing with the HBO Max app on your Samsung TV.
In conclusion, if you’re having trouble with the HBO Max app on your Samsung TV, try checking for updates, clearing cache and data, and reinstalling the app. If all else fails, reach out to Samsung or HBO Max support for further assistance.