# App Store Review Not Working: What to Do?
If you’re an app developer, you know how important app store reviews are to your success. Positive reviews can help increase downloads, while negative reviews can hurt your app’s reputation. However, what do you do when the app store review system isn’t working? This can be frustrating, but there are a few reasons why this might happen and some steps you can take to resolve the issue.
## Reasons Why the App Store Review System May Not Be Working
There are several reasons why the app store review system may not be working:
– The app store servers may be down or experiencing technical issues.
– There may be a problem with your device or internet connection.
– There may be an issue with your app’s metadata or settings.
## Steps to Take if the App Store Review System Isn’t Working
If you’re experiencing issues with the app store review system, here are some steps you can take:
### 1. Check the App Store Status
Before doing anything else, check the status of the app store servers. You can do this by visiting the Apple System Status page. If there are any issues with the app store servers, Apple will post updates on this page.
### 2. Check Your Device and Internet Connection
If the app store servers are up and running, the next step is to check your device and internet connection. Ensure that your device is connected to the internet and that you have a strong signal. If you’re using Wi-Fi, try resetting your router or modem.
### 3. Check Your App’s Metadata and Settings
If your device and internet connection are working fine, the next step is to check your app’s metadata and settings. Ensure that your app’s metadata is accurate and up-to-date. Check that your app’s settings are configured properly and that there are no issues with your app’s permissions.
### 4. Contact Apple Support
If you’ve tried all the above steps and the app store review system still isn’t working, it’s time to contact Apple Support. You can do this by visiting the Apple Support website, where you can find phone numbers and email addresses for different regions.
## FAQs
Q: Why can’t I see the reviews for my app in the App Store?
A: There are several reasons why you may not be able to see reviews for your app, including:
– The app store servers may be down or experiencing technical issues.
– There may be a delay in the review process.
– The reviewer may have left a private review.
Q: Why are my app store reviews disappearing?
A: There are several reasons why your app store reviews may be disappearing, including:
– The reviewer may have deleted their review.
– The review may have been flagged as spam or inappropriate and removed by Apple.
– There may be a technical issue with the app store.
Q: Can I respond to app store reviews?
A: Yes, you can respond to app store reviews. This can help you engage with your users and address any issues they may be experiencing with your app.
## Conclusion
App store reviews play a crucial role in the success of your app. If you’re experiencing issues with the app store review system, there are several steps you can take to resolve the issue. By checking the app store status, your device and internet connection, and your app’s metadata and settings, you can identify and resolve any issues that may be causing the problem. If all else fails, contact Apple Support for assistance.